Help Center

Shipping destinations:

• We ship worldwide via UPS & DHL Express. Track and trace codes will be provided to you.
  

Shipping times:

• Shipping time might vary depending on the date of order, location, shipment method and other factors. The estimated shipping date is communicated on the product page.

Shipping cost:

• We offer free shipping worldwide. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards, IDeal, wire transfer& PayPal.
  

Note that an additional exchange fee may apply if your currency is other than US dollars.

Your 100% satisfaction is important for us. We offer a 30-day Return & Exchange Policy:

• If a product gets damaged or was faulty upon delivery - we offer a 100% refund. 
• Timing: we have a 30-day Return & Exchange Policy since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged, and accompanied by proof of purchase.
• As a reseller of Vaporgenie products we are subject to shipping delays from their warehouse to ours. Should you have ordered a Portalbox with a Vaporgenie but due to unforeseen circumstance the Vaporgenie is unable to be sent to you, you will be refunded the ammount for the Vaporgenie. The order of the Portalbox is still valid and can only be refunded and returned when the above terms are met.
• For returns, please email support@portiersupplies.com with the subject 'Returns' and include your order number, name, and the reason for the return.
• The seller will provide the customer with instructions on where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for the shipping costs of returned items.
• When the returned item is received and inspected, the customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to the customer's credit card or original payment method shortly after.

Is the Portalbox legal?

• Yes. The Portalbox is an educational tool only and consists of an informational booklet, measurement scale, and simple equipment that is legal across the world. We do not promote the use of illegal substances, nor do we advise anyone to take them.

• How will you use my information? We will use your information only for direct contact from us to you, and shipping your orders to you. Please read our full privacy policy here.

• How discreet is the box? The box is packed in a neutral carton with no branding or indication about the contents.